1. Provider and scope
These Terms govern use of the Cliqly mobile app.
Provider:
Kaynak UG (haftungsbeschränkt)
Erfweiler Str. 12
66994 Dahn
Germany
Email: support@kaynak.eu
Privacy and appeals: datenschutz@cliqly.de
Cliqly provides social event and community infrastructure. User-created events and real-world meetings are not organised by us unless expressly stated otherwise.
2. Launch areas and availability
Cliqly launches in Frankfurt am Main and Geneva. Because Geneva is a cross-border metropolitan area, the supported launch area also covers the relevant French side. Features may depend on region, country, language, device and technical availability.
3. Account and eligibility
A personal account using Sign in with Apple is required. Information must be accurate and accounts must not be shared. Automated accounts, impersonation, fake profiles and attempts to evade restrictions are prohibited.
Cliqly is only available to people aged 18 or older.
4. App features
Cliqly may provide profiles, follows, events, maps, location and weather features, Crews, polls, planning signals, chats for authorised participants, media uploads, ratings, community signals, notifications, reporting, blocking, moderation and optional Cliqly+ or Cliqly Pro features.
5. Acceptable use
Users must not:
- publish unlawful, abusive, discriminatory, threatening, sexually exploitative, violent or dangerous content,
- create deceptive events, fraud, spam or manipulated ratings,
- disclose another person’s private information without permission,
- infringe copyright, trademark, privacy, personality or other third-party rights,
- bypass safety, access, age, regional or moderation controls,
- upload content without the necessary rights.
6. User content and licence
Users remain responsible for their content. They grant us a non-exclusive, royalty-free licence, limited to what is required to store, process, transmit, display according to the chosen visibility, secure and moderate that content within Cliqly. The licence normally ends when the content or account is deleted, except where legal obligations, open reports or legitimate evidence requirements require limited further processing.
7. Events and real-world meetings
Participation and real-world meetings are at the user’s own responsibility. Users must follow local law, venue rules and reasonable safety precautions. We recommend first meetings in public places and reporting suspicious conduct. Cliqly does not pre-screen every event and is not the organiser of user events.
8. Chats and Crews
Event chats are restricted to hosts and confirmed participants. Crew content is restricted to authorised members. Access restrictions must not be circumvented. Reported content may be preserved for the duration of a moderation review.
9. Reports, moderation and appeals
Profiles, events, messages, images, Crews and other content can be reported. Measures may include notices, warnings, reduced visibility, removal, feature restrictions and temporary or permanent account suspension.
Where legally permitted and technically available, affected users and reporters receive information about material decisions. A decision may be submitted for human review at datenschutz@cliqly.de with its reference and reasons. Abusive or knowingly false reports may themselves lead to action.
10. Automated safety tools
Automated filters may block or flag content for review. Cliqly does not intend to make solely automated decisions with legal or similarly significant effects. Material account actions can be reviewed by a person.
11. Ratings and community signals
Ratings, rankings, badges and Heat/Cold signals are community and product indicators, not objective facts, credit scores or legal decisions. Manipulation, coordinated downvoting, harassment and self-rating are prohibited. Cliqly may review, reset or exclude suspicious signals.
12. Optional subscriptions
Optional Cliqly+ or Cliqly Pro subscriptions may be offered. Price, term, renewal, trial and cancellation information is shown by the App Store before purchase. Apple processes and manages purchases. Mandatory consumer and withdrawal rights remain unaffected.
13. Availability and changes
We aim to provide a stable, secure and high-quality service, but cannot guarantee uninterrupted or error-free availability. Functions may change for product, security, technical or legal reasons while legitimate user interests are considered.
14. Liability
Liability is unlimited for intent, gross negligence, injury to life, body or health and where required by law. For ordinary negligence, liability is limited to breaches of essential contractual duties and the foreseeable, typical loss. Mandatory rights under the law of a consumer’s habitual residence remain unaffected.
15. Deletion and suspension
Users can delete their account in the app. Deletion ends access and initiates deletion or required anonymisation of associated personal data. Data may remain restricted for the period required by law, unresolved reports, enforced bans or legal claims.
Accounts may be restricted, temporarily suspended or permanently disabled for serious or repeated violations. Where permitted, the reason, duration and appeal route are provided.
16. Governing law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections and competent courts at a consumer’s habitual residence, including in the EU, EEA and Switzerland, remain unaffected.
17. Changes to these Terms
We may update these Terms for future use when functions, safety requirements or law change. Material changes will be communicated appropriately. If one provision is invalid, the remaining provisions remain effective.